Selecting the right Business Process Outsourcing (BPO) provider is a critical decision that can significantly impact a company’s efficiency, cost savings, and long-term success. Bel Soria, Country Manager of the Philippines, highlights several key factors businesses should consider when evaluating potential outsourcing partners.
A BPO provider with deep industry-specific knowledge will better understand your business challenges and deliver tailored solutions. Look for providers with:
While cost is a major consideration, the cheapest option isn’t always the best. Evaluate the provider’s overall value by considering:
A strong technology infrastructure is non-negotiable. Assess the provider’s:
A smooth partnership requires clear communication and cultural compatibility. Ensure the provider:
Before committing, verify the provider’s credibility through:
Your BPO partner should grow with your business. Look for providers that can:
Choosing the right BPO provider is a strategic decision, not just a cost-saving measure. By evaluating experience, value, technology, cultural fit, reputation, and scalability, businesses can forge a long-term, high-performing partnership.
As Bel Soria emphasizes, due diligence in selection ensures a smoother collaboration and better business outcomes.
By Outposter
Corporate image measures how employees view the organisation and its reputation in the larger community.
Hospitality measure the extent to which employees feel the work environment is friendly and welcoming and they can have fun and enjoy each other’s company.
Leadership Behaviour measures people’s experience with leader’s behaviour and how it reasonates with the company strategy and values.A positive experience of these behaviors for employees on all levels of the organization is a key differentiator among the best workplaces and enables companies to execute their strategy consistently.
Camaraderie measures employees’ sense of enjoyment in the workplace by assessing the level of intimacy they experience, the freedom they feel to express themselves, the sense of hospitality in the workplace environment, and the extent to which people feel they are members of a community.
Engagement measure the degree to which people are tuned into their work, give more of themselves and their talents than is required, and act as owners of the business.
Taking everything into account, i would say this is a great place to work.
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We work with clients across Australia, New Zealand, and the USA, with most clients reporting an average of 70% cost savings when outsourcing with us.
If you are thinking of a specific role, chances are that someone has already found a staff member in the Philippines to do it. With high-speed internet available in the Philippines, anything that can be done on a PC or a phone can be done overseas. Everything from animation to engineering.
Generally, if we have staff members available within our organisation, you can get started on the same day. If we don’t, it will usually take between 3 to 6 weeks after we have custom designed your process/campaign to find a qualified professional.
We take data security and privacy of our client information very seriously. In our 15 years of operating in the Philippines, we have never had any data breaches. Every staff member handling sensitive information is required to use Teramind, a security tracking software, which is included in your price. This reports back to management and our full-time data security team of any potential breaches of our policies, which are all based on the internationally recognised security system ISO27001.
Once you hand over the role description, our in-house recruitment team will search through our existing networks to find potential candidates. We then conduct three separate interviews with the candidate. First, with our recruitment team, second with our Australian management, and the final one with you. All recruitment is free of charge, as your billing doesn't start until the day they start.
